Q: When does the delivery time start?
A: Delivery time starts from the day the order is placed until the day we attempt to deliver the order.
Q: How long does it take for immediate delivery of sets and rooms (same color as the picture)?
A: Immediate delivery is done after 72 working hours from the date of placing the order.
Q: What is the delivery period for sets and corners with a different color than the picture?
A: Delivery takes 5-7 working days from the date of placing the order.
Q: What are the working days for delivery?
A: Working days are from Saturday to Thursday, excluding weekends and official holidays.
Q: When can a product be returned or exchanged?
A: Within 14 days of receipt, if unused and in original condition, with the customer bearing shipping and handling costs.
Q: Can products with defects or mismatched specifications be returned?
A: Yes, but only in the case of manufacturing defects or if the product does not match the specifications.
Q: Are custom products returnable?
A: Custom-made products or assembled items are not returnable, except in cases of irreparable manufacturing defects.
Q: Can orders or product details be changed?
A: The color or corner of a sofa set cannot be changed after 48 hours of ordering, and orders cannot be canceled after 48 hours.
Q: What happens if an order paid with a credit card is canceled without reason?
A: 2% of the total order value will be deducted.
For more, go to shipping policy and return policy
