Return & Exchange Policy
Within 14 days of receipt, if unused and in original condition, with the customer bearing shipping and handling costs.
Yes, but only in the case of manufacturing defects or if the product does not match the specifications.
The color or corner of a sofa set cannot be changed after 48 hours of ordering, and orders cannot be canceled after 48 hours.
Custom-made products or assembled items are not returnable, except in cases of irreparable manufacturing defects.
After the returned product undergoes and passes the quality inspection.
The inspection process takes up to 7 business days from when Forbed receives the returned product.
Refunds are made using the same payment method: cash for cash payments or a bank transfer for Visa payments.
Refunds are processed within 2 working days after the inspection report is issued.
Refunds are processed within 14 business days after the inspection report via bank transfer.
2% of the total order value will be deducted.
